Cut-to-Order Items
Please note that certain products are cut to your requested length or customised specifically for your order. This includes, but is not limited to:
- Curtain heading tape
- Elastic
- Trimmings sold by the metre
- Cord, braid and other cut-to-length haberdashery
As these items are cut to order, they cannot be returned or refunded if you change your mind, order the wrong quantity, or no longer require them.
If a cut-to-order item arrives damaged, faulty, or has been supplied incorrectly, please contact us within 48 hours of delivery. We will arrange a replacement, exchange or refund where appropriate, in accordance with your statutory rights.